The team at Benchmark Intelligence is dedicated to creating intuitive, easy-to-use solutions that boost customer satisfaction and enable businesses to grow through customer loyalty and online reputation management.
Our company was founded directly due to reviews’ growing impact and importance for brick-and-mortar businesses. One negative review online is enough to deter a potential customer from going to a store, and positive reviews can be hard to come by because happy customers do not feel the need to leave a review, unfortunately!
In the digital marketplace, consumers are used to being asked for feedback – it’s become a natural part of the transaction. In brick-and-mortar stores, garnering positive reviews can be a genuine struggle.
Our SMS-based solutions give you the power to harness real-time feedback, avoid negative reviews, and quickly and easily request positive reviews – all in one automated platform.
Our mission is to enable businesses of all sizes to take control of their reviews and customer satisfaction – even companies that do not have the reach and power of a large corporation.
Above all, we want you to have the power to manage your online reputation. You can start by contacting our team today – we cannot wait to hear from you!